Yes, subject to the following conditions:

Cancellations

• A 50% cancellation fee applies to confirmed orders.
• Cancellations within 3 days of delivery or collection are non-refundable.
• Eligible refunds will be issued to the original payment method.

Amendments

• A $10.90 fee applies per round of amendments, subject to availability.
• Changes may include delivery dates, addresses, recipient details or cake designs.
• Amendments are not permitted within 3 days of delivery or collection.

Please refer to our Refund Policy for full details.

Our minimum ordering lead times are:

• Standard Cakes: 3 days
• Customised Drawing Cakes & Bulk Orders: 7 days

Lead times exclude the day the order is placed.

For urgent or same-day orders, please call 6980 6960 during our operating hours (10am–7pm) to check availability.

Unfortunately, discount codes cannot be applied retrospectively or refunded once an order is confirmed. Please ensure your discount code is entered before checkout.

Orders totalling SGD 500 or more are considered bulk orders and generally require at least 7 days' advance notice.

All cakes sold are non-exchangeable. Please check your order details carefully before confirming your purchase.

Our cakes contain no added preservatives and are best enjoyed on the day of purchase. When properly refrigerated, they can be kept for up to 3 days from the purchase date.

Our cakes should not be left at room temperature for more than 1.5 hours. Keep them refrigerated and serve chilled for the best experience.

Yes, The JellyHearts' products are halal-certified, making them suitable for a wide range of celebrations and occasions.

Our jelly cheesecakes and jelly products contain beef gelatin and are therefore not suitable for vegetarians.

One complimentary candle and plastic cake knife are available upon request with whole cake orders.

Additional candles can be purchased from our Add-Ons collection.

Yes! Personalised lettering made from fresh strawberry or mango is available at $1.30 per letter.

For advance orders, lettering is typically placed within the jelly layer where visible. For last-minute or walk-in orders, lettering is placed on top of the jelly.

We are unable to reproduce copyrighted characters or designs without the necessary permission. Generic cartoon designs and clip art may be accepted, subject to approval.

Square cakes are pre-cut by default into 9 or 25 pieces, depending on the cake size.

If you prefer your square cake uncut, please indicate this when ordering. Round cakes are not available pre-cut.

For food safety and quality control, our staff cannot place externally purchased cake toppers or decorations on your cake.

Customers may add their own decorations after receiving the cake, at their own discretion and responsibility.

We do not offer custom repacking of different cake flavours. However, you can choose from our Mix & Match (2 Flavours) or Divine Combo (5 Flavours) options.

We do not provide repacking services. Additional cake boxes and boards may be purchased for self-repacking.

Delivery fees and available time slots vary depending on your delivery requirements. Please refer to our Delivery Rates page for details.

If no one is available at the delivery address, the delivery will be considered fulfilled and no refund will be issued.

Re-delivery is subject to additional charges. Uncollected cakes will be returned to our store and discarded after 3 days.

Please refer to our Shipping Policy for full details.