Refund policy

RETURN / REFUND OVERVIEW

1. We understand that plans may change. For cancellations, a 50% cancellation charge applies regardless of payment method. Any eligible refund will be processed via the original payment method. Please note that cancellations made within 3 days of the delivery or collection date are non-refundable.

2. If you need to make changes to your order, including the date, delivery or billing address, recipient name, purchaser name, or cake design, an administrative fee of $10.90 will apply. All amendments are subject to availability.

3. As preparations may have already started, we are unable to accept amendments within 3 days of the delivery or collection date.

4. Once a delivery order has been confirmed, it cannot be changed to self-collection.

5. Please ensure that someone is available to receive your order during the scheduled delivery. If no one is available, the order will be considered delivered and no refund will be issued. Re-delivery, where available, will incur additional charges. Cakes that are not collected within 3 days will be discarded.

6. If a delivery is refused upon arrival, the order will still be considered delivered and no refund will be issued.

7. Re-delivery due to an incorrect address or recipient unavailability will incur additional charges.

8. For re-deliveries, the original cake will be re-delivered and will not be replaced with a new cake.

9. We kindly ask that you check your cake upon delivery or collection to ensure everything is in order. If there are any concerns, please let our team know immediately at the point of handover. Once the cake has been accepted, we may not be able to accommodate complaints thereafter due to the perishable nature of our products.